FAQ

Supply and project flow

What information do we need to get your project started?

Just visit our product page and choose the desired product (geometry, label height, intended use). Check the drawing to insure that you have selected the right part. Also indicate the quantity and color.

Do you need to have us sign a confidentiality agreement?

We have no problem protecting your company and proprietary designs.

How do I contact you?

The fastest way is when you send inquiries and orders via e-mail, phone or fax:

eMail
Phone +49 (0) 9321/38340
Fax +49 (0) 9321/37204
When can I expect a request for Customer Service?

Immediately upon receipt of your request we will process it with our technical team.  We will then contact you to review your request for accuracy in order to provide you with technical information and pricing. When you have approved the project and issue a Purchase Order, we will advise as to processing time for production and delivery.

If you require special material and packaging, please mention this at the time of request.

What is the minimum order quantity?

The minimum order quantity for plastic profiles is 1,000 meters. The minimum order quantity per color and length is 500 meters. If you order less than 1,000 meters, we provide you with additional set-up costs of the equipment for the project.

How long is your offer valid?

Our offer is valid for 30 days. Depending on the project, we can provide a longer lock-in period. Commodity price fluctuations may require price adjustments subject to negotiation and agreement.

Delivery time

When will the order be carried out?

All orders are subject to confirmation and delivery. Usually, we allow 2-4 weeks for production. We can expedite orders on a quick turnaround basis subject to mutual agreement.

Quality

How can I quality control before placing an order?

We will send you the appropriate pattern tailored to your request in accordance with our excellent quality control procedures. We comply with DIN EN ISO 9001 certification and are a reliable supplier for a variety of companies. References are available upon request.

Tools

I cannot find the required product on your website. What do I do now?

We provide customization services for designs and projects. Feel free to contact our Marketing Department for assistance.

Do you offer prorated tool costs?

Yes, the tool remains in our possession and will be exclusively used by us only for your order.